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Legal Administrator Daily
   
Tuesday, May 22, 2018
 
Vol. 7, No. 101
 
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 PUBLICATIONS
Top News
 ADMINISTRATOR NEWS
ALA
In the News
Press Releases
 WAGE AND HOUR
Federal News
 TECHNOLOGY VENDORS
Time/Billing
Lit Supp/Prac Mgt
Doc Mgt / KM
Consultants
Other
 BLOGS
Legal Admin
 EMPLOYMENT
Classifieds
ALA
Simply Hired
 ALSO OF NOTE
ABA
PinHawk - Custom Newsletter
PinHawk - Watch a Page
 

To see archives click on a section title on the right.

 
  Feit - Beyond Virtualization - 2018-3-16
 
LAC Group - Cybersecurity Download
 



Hoo-ray Tuesday and we're out of the gate! Today's LAD has some great reading to keep you on top of the business of law.

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---- Calendar ----
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LSSO RainDance Conference - June 6-7, 2018 in Chicago

ACC Legal Operations Conference - June 11-13-2018 Chicago.

Legal Security Summit - June 12 - 13, 2018, Arlington VA (pre-summit workshop on June 11th)

ILTACON - August 19 - 23, 2018 at the Gaylord National Harbor, MD.

AALL Conference - July 14 - 17, 2018 in Baltimore, MD.

ACC Annual Meeting - October 21 - 24, 2018 in Austin Tx.

ARMA Live! Conference - October 22-24,2018 in Anaheim, CA.

ALA Regional Legal Management Conferences EAST - September 13-15, 2018 in Chicago || WEST - October 18-20,2018 in Austin TX.

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---- Articles ----
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Law Firms in Transition Survey

Thanks to the team at Altman Weil for their essential-reading 2018 Law Firms in Transition survey (link to the survey in the article).

This summary comment from the press release is daunting..

    Non-traditional competitors taking market share: Aside from traditional law firm competitors, 70% of firms are losing business to corporate law departments in-sourcing legal work; 26% of firms have lost business to clients' use of technology tools reducing their need for law firm services; and 16% are losing out to alternative legal service providers. 9% of all firms are losing work to the Big Four accounting firms, and that number jumps to 27% in firms with over 1,000 lawyers.

And see this additional coverage of the survey results.

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Client Service

Keen readers of The LAD know that service quality is a favorite soapbox topic of mine. Service quality is that fungible mix of expectations, perception, and delivery that - together - constitute the quality of service your clients experience.

Thus it was with some excitement that I read this article on service quality and delivery penned by Jim Calloway.

This takeaway..

    Perhaps the most important thing about client satisfaction is to remember that the client's perception of legal representation service quality may differ from yours. You cannot really judge what it is like to be a client. This is why obtaining some form of post-representation feedback is very important.

P.S. remember, you can't manage what you don't measure. Establishing service metrics is essential to managing the service delivery process. That's way post-representation feedback is so vital.

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---- Must Read ----
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---- About ----
_____________

Bill Lipner, Editor, writing to you from Asheville N.C., the garden of the Carolinas.

email me.
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PUBLICATIONS

Top News

  1. 4 ways to manage the emotions of working from home, AICPA Insights, May 22, 2018
  2. Missed billing goals, partner resistance to change highlighted in US survey, Global Legal Post: Big Stories, May 22, 2018
  3. The Lean Law Firm, American Bar Association: Law Technology Today, May 21, 2018
  4. Keeping the Customer Satisfied, Jim Calloway's Law Practice Tips Blog, May 21, 2018
  5. IRS Seeks Grant Applications For Funding Low Income Taxpayer Clinics, TaxProf Blog, May 21, 2018

Top
 
Rippe Kingston - Free eBook
 

WAGE AND HOUR

Federal News and Regulations

  1. U.S. Department of Labor Cites Wisconsin Battery Company For Exposing Employees to Lead, Other Hazards, OSHA What's New, May 21, 2018

Top
 
PinHawk Law Firm News and Press
 

TECHNOLOGY VENDORS

Litigation Support / Practice Management

  1. Tech Tip #205: Keep in Mind Best Practices When Accepting Credit Card Payments From Your Clients, CosmoLex, May 22, 2018
  2. Sports Betting: Fasten Your Seat Belts!, Liquid Litigation Management BLLAWG, May 22, 2018
  3. Interview: Karyn Harty of McCann FitzGerald on the need for eDiscovery training for judges and litigators, Relativity, May 21, 2018
  4. “Intelligently delivered” – focus and directly impact the way you work, doe Legal, May 21, 2018
Document Management / Knowledge Management

  1. Gorsuch Renounces Ginsburg's 'Apocalyptic' Warnings in Landmark Labor Case, Blog of Legal Times, May 21, 2018
  2. ABA 'Furiously Working' to Craft Proposal on Lawyers' Mental Health, Blog of Legal Times, May 21, 2018
  3. Justices, Divided, Say Employment Contracts Banning Class Actions Are Lawful, Blog of Legal Times, May 21, 2018
  4. Jenner & Block Questions Alleged Monitoring of Guantánamo Defense Lawyers, Blog of Legal Times, May 21, 2018
Business Strategy Consultants

  1. 2018 Law Firms in Transition Survey Released, Altman Weil: Press Releases, May 21, 2018
Other Technology

  1. Weerawong C&P becomes first Thai firm to adopt Luminance’s market-leading artificial intelligence platform, Legal IT Professionals, May 22, 2018
  2. BD tech: Manzama and OnePlace enter partnership, Legal IT Insider, May 21, 2018
  3. Legal IT Webinar news… Automated fee monitoring: Time to stop pouring over invoices – 28 June, Legal IT Insider, May 21, 2018
  4. Product review: The power of the pen or the pencil?, Legal IT Insider, May 21, 2018

Top
 

BLOGS

Legal Administration

  1. 4 ways to manage the emotions of working from home, AICPA Insights, May 22, 2018
  2. NY Times: More Fabric, More Money? Retailer IAccused Of Charging ‘Fat Tax’, TaxProf Blog, May 22, 2018
  3. Pricing Legal Subscription Service Plans, Blog: My Shingle - Carolyn Elefant, May 22, 2018
  4. SCOTUS (5-4) Upholds Arbitration Clause in Employment Contracts - Ageism Could Be Next Big Employee Issue, Law and More, May 21, 2018
  5. Some Companies Taking ‘Wait and See’ Approach with EU Privacy Law, Bloomberg BNA: Law Departments, May 21, 2018
  6. Women See No Gains as Plaintiffs-Side Complex Case Leaders, Bloomberg BNA: The Legal Market, May 21, 2018
  7. Keeping the Customer Satisfied, Jim Calloway's Law Practice Tips Blog, May 21, 2018
  8. IRS Seeks Grant Applications For Funding Low Income Taxpayer Clinics, TaxProf Blog, May 21, 2018
  9. BREAKING: In “Epic” Decision, Supreme Court Approves of Employer Use of Class Action Waivers in Arbitration Agreements, Connecticut Employment Blog, May 21, 2018
  10. Does Profanity at Work Create a Hostile Work Environment? (Maybe.), Connecticut Employment Blog, May 21, 2018
  11. JetBlue Names New President as CEO Shifts to Long-Term Strategy, Bloomberg BNA: Law Departments, May 21, 2018
  12. Fox News Names First Female CEO in Wake of Harassment Scandal, Bloomberg BNA: Law Departments, May 21, 2018
  13. Manns & Todd: Section 529 Plans Are Not The Ideal College Savings Vehicle For Most Families, TaxProf Blog, May 21, 2018
  14. Lesson From The Tax Court: The Role Of State Law In Federal Taxation, TaxProf Blog, May 21, 2018

Top
 

EMPLOYMENT

ACC Job Posts

  1. Corporate Counsel - Hingham, MA | VetCor, May 21, 2018
  2. General Counsel At Vireo Health | Vireo Health, May 21, 2018
  3. Corporate Transactions/ Privacy Attorney - Dynamic Public Company | McCormack Schreiber Legal Search Inc., May 21, 2018
  4. Head of Legal | Pittleman & Associates, May 21, 2018
  5. Corporate Counsel | Deltek, May 21, 2018
  6. Chief Commercial/ Brand Attorney in Princeton, NJ area | Coleman|Nourian, May 21, 2018
ALA Job Posts

  1. Administrator - New York  - Walden, May 21, 2018
  2. Legal Administrative Assistant - South Carolina  - Charleston, May 21, 2018
Simply Hired

  1. Law Firm Administrator, May 21, 2018
  2. Legal Researcher/Technical Writer, Glendale, CA, Law and More, May 22, 2018
  3. Ghostwriter for Financial Wealth Book, Law and More, May 22, 2018
  4. Funny Lawyers - Remote Comedy Writing - $50 per hour (Laugh way out of billable hour pressures), Law and More, May 21, 2018

Top
 

ALSO OF NOTE

American Bar Association

  1. The Lean Law Firm, American Bar Association: Law Technology Today, May 21, 2018

Top
 
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